RETURNS & REFUNDS
At FakeFake, we keep things simple and fair. We make temporary tattoos, and we want you to enjoy them. Here’s how returns and refunds work.
Changed your mind?
For eligible online purchases, you may cancel your order within the statutory 14-day withdrawal period, subject to applicable law and legal exceptions.
Please contact us using the details on our website to let us know you wish to cancel your purchase.
Opened packages
Because our temporary tattoos are applied directly to the skin, sealed products that have been opened may not be eligible for withdrawal where applicable hygiene and health-protection exceptions under consumer law apply.
If your package is unopened, your statutory withdrawal rights remain unaffected.
Custom-made designs
Custom designs created specifically to your requirements may be exempt from the statutory withdrawal right where the applicable legal conditions are met.
This does not affect your legal rights if the product is faulty or does not match the agreed design.
Something wrong with your order?
Received the wrong item, or did your order arrive damaged or defective? Please contact us with your order number and, if possible, a photo of the issue. We’ll review it and help resolve it in accordance with applicable consumer law.
Refunds and return costs
Approved refunds will be processed using the original payment method and within the time limits required by law. Return shipping costs will be handled according to applicable consumer law and the return arrangements disclosed before purchase.
We cannot use this policy to limit any mandatory consumer rights.
Get in touch
For returns, refunds, or order questions, please contact us through the contact details listed on our website.
FakeFake — Not a tattoo. A FakeFake.
