RETURN & REFUND POLICY
Last updated: October 30, 2026
This Return & Refund Policy explains how to contact FakeFake about damaged, defective, incorrect, or missing items and how to request a return, refund, or replacement. It is a draft for review and is not a guarantee of legal compliance.
1. Contact Us About an Order Problem
If an item arrives damaged, defective, incorrect, incomplete, or does not arrive, contact us as soon as reasonably possible at [INSERT CUSTOMER CONTACT EMAIL]. Please include your order number, the name used for the order, a description of the issue, and clear photographs or other evidence where relevant. Do not send products to any address until we provide instructions.
Contact details:
Brand: FakeFake
Website: https://fakefake.co
Legal business name / seller: fake fake company
Customer contact email: hello@fakefake.co
2. Returns, Refunds, and Replacements
To request a return, refund, or replacement, contact us using the details above and explain what you are requesting. We will review the request and tell you the next steps, including whether the product should be returned, what information is needed, and the return address or other delivery instructions if a return is required.
We will assess each request under the order terms and the mandatory consumer rights and remedies that apply to the transaction. Depending on the circumstances and applicable law, an available remedy may include repair, replacement, price reduction, refund, cancellation, or another remedy. We will not treat this policy as limiting any right that cannot legally be limited.
3. Damaged, Defective, Incorrect, or Missing Items
If an item is damaged or defective, or if you receive an incorrect item, contact us promptly with the order details and supporting information. If an item is missing from a delivery or the order does not arrive, contact us so we can investigate with the relevant delivery or service provider.
We will communicate the available options and any information needed to resolve the issue. We will apply the remedies required by applicable law and will not assume that a product is excluded from consumer protections merely because it is a temporary tattoo or may be applied to skin.
4. Cancellation Requests and Right of Withdrawal
If you want to cancel an order or exercise a right of withdrawal, contact us at hello@fakefake.co as soon as possible. Whether cancellation is possible before dispatch, and whether a statutory withdrawal right or an exception applies, depends on the specific product, order status, transaction, and applicable law.
We will not assume that all temporary tattoos are exempt from a statutory right of withdrawal. Any exception will be considered only where it is legally applicable to the specific product and circumstances. Nothing in this policy removes mandatory consumer rights under Turkish law or any other applicable law.
5. Return Shipping Costs
We will explain before a return is arranged who is responsible for return shipping costs and whether those costs can be reimbursed, taking into account the reason for the return and applicable law. We will not state a fixed rule here without confirming the applicable legal and business terms.
Return address or instructions:hello@fakefake.co
6. Refund Processing and Timelines
Where a refund is approved or required, we will process it using the original payment method where reasonably possible, unless another method is agreed or required by law. The time for a refund to appear can depend on our processing, the payment provider, banks, weekends, and public holidays.
Refund processing information:We will not promise a specific deadline unless it has been confirmed and is consistent with applicable law.
7. Product Information and Legal Rights
Customers should follow any product instructions and safety information provided with the product or on the website. Nothing in this policy limits mandatory statutory rights, consumer protections, remedies, or dispute-resolution rights. Any product-specific return condition or legally applicable exception will be communicated as required before or after purchase.
8. Contact and Review
For questions about returns, refunds, replacements, cancellations, damaged, defective, incorrect, or missing items, contact hello@fakefake.co.
This document is a draft for review. Legal review is recommended before relying on it, including review of Turkish consumer law, distance-sales rules, withdrawal exceptions, delivery obligations, payment rules, and the actual practices of the business.